Privacy Policy

1. Introduction

Raga Events ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase tickets to our events.

We are committed to complying with the General Data Protection Regulation (GDPR) and Dutch data protection laws.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

When you purchase tickets or contact us, we may collect personally identifiable information, such as:

• Name and surname
• Email address
• Phone number
• Billing and payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and send confirmations
• Communicate with you about events and updates
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract performance: Processing necessary to fulfill ticket purchases
• Legitimate interests: Improving our services and communicating about events
• Consent: Marketing communications (you can withdraw your consent at any time)
• Legal obligation: Compliance with Dutch and EU law

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party payment processors and ticketing platforms
• Event Partners: Venues and artists for event coordination
• Legal Authorities: When legally required or to protect our rights

We do not sell or rent your personal information to third parties.

6. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Restrict how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@raga.events.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Ticket purchase records are retained for 7 years in accordance with Dutch tax law.

9. Cookies

Our website may use cookies to enhance user experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as ticketing platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.